REACH OUT

Tell us what is going on.

We are a small team and email is the only inbox we run, so you get a person rather than a ticket number. Write to us below and we will come straight back.

Email us

Track an order instead

Email us

Track an order instead

Write to us

What can we help with?

No wrong question. If it helps us answer faster, tell us the order number, or name the exact pens you are worried about.
Thanks, that has landed. We will reply within one working day, usually the same one.

Your name

Email

Order number, if you have one

What is it about?

Your message

We only use this to answer you. No list, no newsletter unless you ask.

The details

When you will hear back.

We answer in the order things arrive, and we do not close a thread until it is actually sorted.

Email

hello@ottergami.com

Answered by the packing desk, not a queue.

Hours

Mon to Fri, 9 to 5 UK

Anything after Friday 5pm is picked up Monday morning.

Dispatch

Order before 2pm

Leaves the same working day, from the UK.